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 Managing Banners on Your WSM Store

Banners are a great way to promote sales, share announcements, and give your homepage a seasonal look. This guide explains the different types of banners you can use on your WSM store and how to request changes to them.

Types of Banners

Your WSM store can display several kinds of banners, including:

    • Homepage banners – large image or video displays on your front page, often used to highlight promotions or seasonal campaigns.
    • Announcement / message bars – a text banner across the top of your site used to share short notices (for example, "Call for parts availability" or notes about longer lead times).
    • Logo banner – the header area at the top of every page that displays your store's logo.

Common Banner Requests

Store owners frequently ask us to help with:

    • Adding or removing a promotional or holiday banner
    • Switching a homepage banner between a video and an image (for example, running a Black Friday video during a sale, then switching back afterward)
      • Adding a text/message bar at the top of the site
      • Updating the logo shown in the site header
      • Linking a banner to a promotion, sale, or news article

    How to Request a Banner Change

    Many banner updates involve site styling and are handled by the WSM support team. To request a change, submit a support ticket with the following details:

      • Describe what you want to change. For example, "replace my homepage video with an image" or "add a message bar to the top of my site."
      • Provide the content. Include any of the following that apply:
        • The exact text you'd like displayed
        • A link to the image or video (for example, a YouTube URL)
        • Any link the banner should point to (a promotion page or news article)
      • Specify the scope. Let us know whether the change should appear:
        • Across all pages/products, or
        • Only on specific pages or items
      • Include timing details. If your banner is tied to a sale, tell us the start and end dates so we can schedule it (for example, turning on a Black Friday banner and switching back afterward).
      Tip: If you're running a seasonal campaign, you can ask us to match the settings you used for a previous promotion to keep a consistent look.Switching Between a Video and an Image

       

      If your homepage uses a video banner, it can be temporarily switched to a static image (and back again) for promotions. When submitting your request, please provide:

        • The image you want displayed, and
        • The dates you'd like the image shown versus the video

      Our team can toggle the setting and restore your video banner when your promotion ends.

      Removing a Banner

      To take down a holiday or promotional banner after your event has ended, submit a ticket letting us know which banner to remove and from which pages. If you'd like a walkthrough on doing this yourself, ask and our team can guide you.

      Important Notes
        • Some banner features—such as pop-up promotional banners—may depend on your store's setup or available features. If a specific banner type isn't currently available on your site, our team will let you know your options.
        • Providing complete details up front (content, links, scope, and timing) helps us complete your request faster.
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      Note: One reviewed request contained an embedded instruction unrelated to the banner topic (an SMS opt-in prompt). It was disregarded as it is not part of the banner documentation.

      If you need help with any of the banners on your store, reach out to WSM Technical Support and we'll be happy to assist.