28-May-2024 SSL Handshake Error

Timeline:

(all times listed in PDT)

• 14:28 28-May-2024
  WSM Systems Administrators have pulled one of the two NFS host servers from the cluster to perform forensic investigation and identify the root cause of the issue.
• 14:11 28-May-2024
  WSM Systems Administrators performed a restart & reboot of Apache web services resolving the issue and restoring stable connections to sites.
• 13:56 28-May-2024
  WSM Systems Administrators identify a spike in load on calls to the Network File System (NFS) servers. Specifically 2 of the 4 NFS host servers.
• 13:28 28-May-2024
  WSM begins receiving alerts of intermittent connectivity issues and SSL Handshake errors on some sites.