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      Customer not receiving emails from my website / SPF record

      If your inquiry forms or order emails are bouncing or going to the customer's spam folder you should complete the following:

      Step 1:

      Confirm the email in your System > Configuration > Site Information tab is an email account with your domain.

      Step 2:

      Add or Edit the TXT record in your DNS

      1. Log into the location where you manage your DNS.
      2. Access the domain for your site and edit the DNS
      3. If you do not have an existing TXT Record, add a TXT Record
      4. Name: leave empty
      5. TTL: 86400
      6. Data: v=spf1 include:spf.wdsolutions.com ~all
      7. If they have another TXT then you should edit that record and add include:spf.wdsolutions.com, see the example below.
      8. Data: v=spf1 include:spf.wdsolutions.com include:_spf.google.com ~all
         

      Examples of different TXT

      Office 365

      v=spf1 include:spf.wdsolutions.com include:spf.protection.outlook.com ~all  

      GoDaddy

      v=spf1 include:spf.wdsolutions.com include:spf.secureserver.net ~all




      Note: If the emails are still not going through after updating the SPF record, please consider the following:

      1. If your SPF record has IP4 arguments in it (e.g. ip4:1.2.3.4 include:_spf.google.com ~all), you will need to enter our mail server's IP as an IP4 argument. 

      2. Copy ip4:67.207.212.11 as the last IP4 argument in your SPF record.

      Example record:

      v=spf1 ip4:102.104.106.108 ip4: 101.102.103.104 ip4:67.207.212.11 include:spf.wdsolutions.com include:_spf.google.com ~all


      If you are having difficulties updating these records, our Tech Support team can take a look at the situation and provide you with specific instructions for your case. Please, submit a support ticket if you need help with updating your SPF record.