To assist clients in setting up their Google reCAPTCHA account, adding the reCAPTCHA credentials into WSM and adding to an inquiry form. The outcome will increase your website security as well as limit the amount of “Spam” being sent to your site.

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Creating a Google reCAPTCHA Account

Before getting started, you will need to have the following websites readily available:


Step 1: Open Google reCAPTCHA admin setup page, this will allow you to link your WSM account.

*Make sure it is just only the “Domain” name (ex. Do not put in the site “URL” (ex.

**If you just created a google account, this will automatically populate in this field


Step 2: You need to fill in the fields appropriately, below is what it should look like:


Step 3: After reviewing the information, you put in, go ahead and click on the blue “Submit” button located right below the “Send alerts to owners” button. You will then be redirected to a page that will display your reCAPTCHA site key & reCAPTCHA secret. Keep this information ready because you will need it shortly

Adding reCAPTCHA to WSM

Before getting started, you will need to have the following websites readily available:

Once you have your Google account open as well as your Web Shop Manager account please follow the steps below:


Step 1: Once you have your WSM account open, we need to add both “Site Key” and the “Secret Key” to your WSM account to get it working


Step 2: Once you are logged in, you are going to use your mouse to hover over the “System” tab which is located at the top of your screen


Step 3: Hovering over the “System” tab will give you more options to choose from, the option you want to click on is “Configurations"


Step 4: The screen that appears is the “Configuration” screen. This is where you will put in both keys you created. Now, click on the “General” tab


Step 5: Locate the “Customer Form Spam Settings”, it is the 2nd section on the “General tab”

  • As you can see in the screen shot above, you will notice the “Customer Form Spam Settings” and, in this section is both the reCAPTCHA Site Key & reCAPTCHA Secret

If you are experiencing issues with spam even with reCAPTCHA enabled, lower the Submission Limit.

We don't recommend going lower than 2 Submissions every 60 minutes as you may be preventing real inquires from coming through.  

Step 6: Now, you will input both site key and secret key into the appropriate place on your WSM account. It may be easier to have both Google reCAPTCHA site and your WSM account side by side when you are performing this step


Step 7: After you have copy & pasted both keys into the appropriate fields, click on the “Save Changes” button located at the bottom of the screen.

Adding reCAPTCHA to an Inquiry Form

Before getting started, the following needs to have been completed:

  • You must have created a Google reCAPTCHA site key & secret key
  • Both keys must have been added to your Web Shop Manager (WSM) account

If you haven’t completed the aforementioned, you will not be able to add reCAPTCHA to any inquiry forms.


Step 1: First bring up your WSM admin account and locate the “Content” tab then hover your mouse over it, this will bring up multiple options to choose from


Step 2: Next, click on "Inquiry Forms"


Step 3: Now, you can either edit an existing form or create a new form all together

  • To edit an existing form, click on the icon that looks like a pencil & notepad

  • The process is the same no matter what option you choose (Edit Inquiry or Add Inquiry)


Step 4: Next, locate the “Fields/Section area. This is located within the “Information” section of the Inquiry form


Step 5: This field will allow you to add your reCAPTCHA credentials to your Inquiry. Do this by clicking on the “Add new Field/Section” button located within this field



Step 6: When you add a new field/section, a new box will appear within this field. Next to the “Type” option, click on the drop-down arrow. This will bring up options to choose from


Step 7: You can type on your keyboard “re” quickly and reCAPTCHA will be selected or, you can locate it by using your mouse


Step 8: After selecting “reCAPTCHA”, the other fields will disappear and will only have the “type” field which says “reCAPTCHA”. You can move this field around to control where it appears on the front end of your website. The best position would be located just above the “Submit” button


  • In this example, the "reCAPTCHA" feature has been added above the "Submit" option


Step 9: Once you have completed editing/create your inquiry form, click on the green “Save Changes” button located at the bottom right of your screen.