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How to Get Help with Common "How Do I…?" Questions in Web Shop Manager

Store owners often contact WSM Support about everyday tasks, such as exporting products, importing images, tracking inventory by size, or updating site categories. This article shows how to submit a request so our team can help you quickly.

Bulk deleting products

To remove many products, see the Help Center article To be Deleted Availability, which explains how to mark products To be Deleted manually or with a CSV import.

How to Submit a Request

Choosing the right category and giving clear details helps your request reach the right team faster.

Choose the best category for your question:

Include the page URL. Link to the specific product, category, or admin page you are asking about.

Describe what you are trying to do, not only what went wrong. For example, write "I need a separate export for each product type" rather than "the export doesn't work."

Add replication steps if something isn't working as expected. List the steps you took and what happened.