INQUIRY FORMS

An inquiry form is a way for websites to gather valuable information and leads from users on the site itself. The inquiry form itself can have a variety of different fields, which will be dependent mostly on the industry the company is involved in.

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Steps to Create/Edit an Inquiry Form

Follow the below steps to get to the add/edit inquiry form page:

  1. Go to the back end of your WSM
  2. Hover over Content
  3. Click on Inquiry Forms
  4. If you are looking to edit an existing inquiry form, locate the proper one and click the Edit icon (pencil and paper)
  5. If you are looking to add a new inquiry form, click Add Inquiry Form located in the top and bottom right corners of the list
  6. Refer to the table below for the explanations of each field

Extra Info

You can add or remove fields from any inquiry form in Web Shop Manager. Below are the quick steps.

  1. Go to the back end of your WSM
  2. Hover over Content
  3. Click on Inquiry Forms
  4. Click the Edit icon on the form you wish to alter
  5. Click Add Field / Section
  6. Click and drag the newly added item to the location you want it to appear in the form
  7. Set Type and additional data for the type you selected
  8. Click Save Changes
  9. View your form for accuracy
 

Below is a list of each field for the page.

Field Name
Description or Purpose
Form Name The name of the inquiry form.
Email To The email address where notifications and reply emails are sent once the visitor completes the form. Allows multiple comma separated addresses. Make sure the email address you list will be actively maintained by someone who can handle the inquiries efficiently.
Email Cc Cc address where the inquiry notification will be sent. Allows multiple comma separated addresses.
Email BCc BCc email address where the inquiry notification will be sent. Allows multiple comma separated addresses.
Email Subject The subject of the confirmation emails sent out form submission. It's also the subject of the inquiries in WSM. Make sure this isn't too vague so you never write the emails off as spam or skip over them accidentally.
Confirmation Email A custom confirmation email. You can use the following variables in your email: *: URL for the customer to view and reply to the inquiry. | * : Customer Name | *: Customer Email | * : The title of your store | * : List of the fields and values that were submitted.
Description Text or HTML that is displayed above the form.
Success Message The message that's displayed when the user submits the form. This can be filled out in the field as text or HTML. 
Fields/Sections Form fields or custom html. There are several field types you can create which are described below. There are also field types which are not removable and required for the form to work. TYPE DESCRIPTION: *
  • Text - A text input
  • Text Area - A text area box input
  • Select - Allows you to ask a question and allow the user to select an answer from a list you have provided
  • Select Multiple - Much like "Select", but the user can choose more than one of your provided answers
  • Radio - Same as "Select Multiple" but with different visuals
  • Date Selector - Asks the user to select a date. You choose what question is asked regarding a specific date
  • Newsletter Subscription - A checkbox which allows the user to subscribe to your newsletter
  • State menu - A select drop down with a selection of states
  • Custom HTML - Allows you to add html in between fields
  • You can also create your own custom fields which have a name of 'custom _NAME' where NAME is a name that you choose. 
  • File Upload - Enter the specific file type's extension you wish to allow the user to upload. For a single file enter: .pdf. For multiple files separate with a comma: .zip,.csv.jpg. The form supports multiple file upload fields. Simply add another File Upload field if needed.
Contact Form Replace the default contact form. This will replace any other inquiry form with this option set.
Product Inquiry Form Replace the default product inquiry form. This will replace any other inquiry form with this option set. The "Inquiry Button" option under System > Configuration > Catalog must be enabled to use this option.
 
Hidden Choose whether or not this form will be viewable publicly on the web.
URL Hidden  Choose whether or not this form will be viewable at it's default URL. This would still allow your inquiry form to be used as a widget. 
Template Template to display page in. 

  

Not Receiving New Inquiry Form Notifications - Troubleshooting 

Follow the below steps to troubleshoot possible issues when you do not see new inquiry form notifications delivered to your email inbox:

  1. Go to the back end of your WSM
  2. Hover over Content
  3. Click on Inquiry Forms
  4. Click the Edit icon on the form you wish to check
  5. Make sure the Email To field has the correct email address to be delivered to, for example: info@mysite.com
  6. Enter an additional email address to also receive the forms in the Email Cc field to help test delivery - 
    • Note it is best to use an email address that is not within your website domain to help testing (ex. Gmail, Yahoo, MSN email address)
  7. Then go to the inquiry form's page on the front end of the website and submit a test form
  8. Check your email inbox for the notification (also check spam mail and trash in case it's being filtered there)
  9. If you cannot locate the inquiry form your site is using, it is likely the inquiry form is system generated. System generated forms will only use the email address found under the System > Configuration > General tab.  You will also notice there is no Inquiry form with the Product check box - checked, indicating the form is system generated. The most efficient way direct a form to use the email address you want to use, is to create a new form. and have it set to the Product Form
  10. If you still do not see the form notification coming through please open a Support Request Ticket or Email Support Staff