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Managing Your WSM Billing and Subscription

This article explains how to handle common billing and subscription requests, including updating your payment method, reviewing your monthly fee or contract, and canceling your subscription. If you have questions about any of these processes, our support team is happy to help.

Updating Your Payment Method

If you need to change the credit card or payment details used for your recurring subscription payments, you can request an update through the WSM Support Team.

To request a payment update:

    • Contact WSM Support and let us know you'd like to update your recurring payment information.
    • A team member will follow up with the secure steps to provide your new payment details.
Important: For your security, please do not send full credit card numbers through email or a support ticket. A team member will guide you through the secure process for submitting new payment information.

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Reviewing Your Monthly Fee or Contract

If your business needs have changed—for example, your sales volume has grown, or you'd like to add or adjust features—you can request a billing or contract review.

To request a review:

    • Contact WSM Support and describe what you'd like to review (for example, your monthly subscription fee or specific contract terms).
    • A team member will reach out to set up a time to discuss your options and any potential changes.
If a change to your plan is agreed upon, WSM will provide an updated quote or contract for your signature before any adjustments are made.

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Canceling Your Subscription

We're sorry to see you go. Cancellations are handled through a dedicated cancellation form so that we can properly review your account.

To cancel your subscription:

    • Contact WSM Support to begin the cancellation process. A team member will provide you with the Cancellation Form.
    • Complete and submit the form.
    • After your submission is received, WSM will complete an account evaluation to determine your cancellation policy and the status of your current contract.
    • A team member will follow up with you to confirm the next steps and your final service date.

Accessing Your Account and Data During Cancellation

    • You can continue to access your WSM admin using your existing login information until your service officially ends.
    • If you need to retrieve orders, content, or other data owned by your business before your service ends, let the support team know. Options such as temporary admin access may be available so you can finish processing your records.
    • You can also request a copy of your most recent contract and the applicable terms and conditions from the support team.
Note: Your cancellation policy and any applicable terms depend on your current contract. The account evaluation completed after you submit the cancellation form will confirm these details for you.

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Need Help?

If you're unsure which process applies to your situation, contact the WSM Support Team and we'll point you in the right direction.

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Note: Some source material referenced third-party links (such as external video and form links) submitted by customers. These are specific to individual accounts and are not included here. Always verify that links you receive come directly from official WSM Support communications.