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T-HUB

T-HUB is a multi-channel Order Manager solution designed to integrate your eCommerce store with QuickBooks and shipping services.

WSM & T-Hub Steps to get started

1. Select your version of Atandra T-HUB to match your support needs Visit the T-Hub site to determine which version and support level are best for your company and QuickBooks version, and sign up for an account.

2. Confirm your WSM subscription includes this integration Visit our pricing page or contact support at support@webshopmanager.com to confirm your current WSM subscription includes the T-Hub connector. Note: this feature may not be included on every plan.

3. Obtain your WSM Site API Key from your CSM Contact WSM to obtain an API Key — access is based on your subscription level and fees may apply. Submit a ticket or call your assigned CSM.

4. Set up T-Hub for QuickBooks and/or your shipping services Follow the instructions provided by Atandra for installing and setting up T-Hub.

 Connecting Your WSM Site in T-Hub 

Obtain your Store Name:

  1. Go to the Admin of your site.
  2. Click System > Configuration.
  3. On the Site Information tab, the first field is Site Name — this is what you enter as your "Store Name" in T-Hub.

Enter your Web Service URL and Key:

  1. Web Service URL: enter your site's URL as https://YOURDOMAIN.com/
  2. Key: enter the Universal API Key found in System → Configuration → Integrations in your site's backend.
  3. Click Test Store Connection.

What success looks like

A successful connection shows a confirmation message in T-Hub (typically "Connection Successful" or similar, depending on your T-Hub version) and your WSM store will appear in T-Hub's store list, ready to sync orders.

Troubleshooting a failed connection

If Test Store Connection fails, check these first:

  • Wrong API Key or expired key — confirm you copied the Universal API Key from System → Configuration → Integrations, not an older or site-specific key. Request a new one from your CSM if unsure.
  • URL formatting — the Web Service URL must include https:// and a trailing slash, exactly as https://YOURDOMAIN.com/.
  • Integration not enabled on your plan — if the key field doesn't appear at all, your subscription may not include this connector. Contact your CSM to confirm.
  • Still failing? Submit a ticket with a screenshot of the error in T-Hub and we'll take a look.