Troubleshooting Common Mobile Display Issues on Your Store

Common Mobile Issues 

Store owners most often report the following on phones and tablets: 

• Menus not appearing: Navigation options (such as "Shop by Vehicle," "Customer Care," or "Education") that appear on desktop don't show in the mobile menu.

• Hamburger menu not working: Tapping the menu icon (the three horizontal bars, ☰) does nothing, or only displays a close (✕) button.

• Search bar not responding: The mobile search bar can't be tapped or clicked.

• Product option menus cut off: A dropdown (for example, a list of vehicle years) doesn't show all available choices and gets cut off partway through the list.

• Content not displaying correctly: Certain elements, such as vehicle applications or brand product listings, appear incomplete or don't load on mobile.

What You Can Try First 

Some display problems are caused by outdated files stored on your device rather than a problem with your store itself. Before submitting a ticket, try these quick steps: 

 1. Refresh the page and check whether the issue continues.

2. Clear your browser's cache or open the site in a private/incognito browser window.

3. Test on a different device or browser to see whether the issue appears everywhere or only on one phone. 

Note: In some cases, mobile display glitches are temporary and clear up on their own once cached files are refreshed. If clearing your cache resolves the issue, no further action is needed. 

When to Contact Support

If the problem continues after trying the steps above, please open a support ticket. To help us resolve it as quickly as possible, include the following: 

• The specific issue (for example, "the hamburger menu won't open" or "the year dropdown cuts off").

• The device and browser you're using (for example, iPhone with Safari).

• A link to the exact page where the problem occurs.

• Steps to reproduce the issue so our team can see it for themselves.

• A screenshot or short screen recording if possible.
  

Requesting Changes to Your Mobile Menu  

Some reports aren't bugs but requests to change how items appear on mobile — for example, adding your desktop navigation options into the mobile menu, or choosing where a menu should be placed. 

If you'd like this kind of adjustment, please tell us: 

• Which options you want to appear on mobile.
• Where you'd like them to appear (for example, inside the hamburger menu, above or below existing account and phone options). 
  
  

The more detail you provide about your desired placement, the faster our team can complete the work.

A note on ticket content: One of the source tickets contained embedded instructions and internal links directed at staff members. These were internal notes and are not part of the customer guidance above; they have been disregarded here.

If you're unsure how to describe your issue, our support team is happy to help you narrow it down. Just reach out and include as much detail as you can.