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      Why is my Customer/Dealer not getting the discount?

      How to verify on the backend why a discount is not being applied to an order.

      First, we have to make sure how are we giving the discount to the customer? Is it a Coupon code or a Customer Group? 


      If you have your customer linked to a customer group please use the following steps: 

      • From the backend of your site, go to the Customers Menu  >  Customers
        Customer-Menu
      • Find the customer and confirm the Price Group.
      • Confirm the customer is logged in.
      •  The last step is to confirm the products the customer has in the cart have a Tiered Price for that customer group.
      • If the products are not assigned to a price group, this process needs to be done first before the customer process his/her order. 
       
      Assigning the Price Group to specific products
      • Click on Catalog
      • Select Products
      • Click the Pen/Paper icon next to the product you want to edit
      • In Tiered Pricing click Open Tiered Pricing
      • Select the Price Group from the drop down menu
      • Click the Add Rule button
      • Add the Discounted Price
      • Set a limit if you'd like to limit the amount of this item somebody can buy at the discounted price
      • Scroll to the bottom of the page and click the Save Changes button