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Finding Documentation, Training Resources, and Webinars in WSM

Web Shop Manager offers a range of self-service resources to help you learn the platform, stay current on new features, and complete common tasks. This article explains where to find documentation, how to access recorded webinars, and where to go for topics that require additional help.

Where to Find Help Documentation

The primary source for step-by-step guides and how-to articles is the WSM Help Center:

    • Visit [help.webshopmanager.com](https://help.webshopmanager.com)
You can search the Help Center for articles on many common tasks, including:
    • Importing attributes and fitment data
    • Managing option sets and inventory
    • Payment and order processing
    • General catalog and data management

If you follow a help article and run into an unexpected error, you can open a support ticket and our team will assist you in completing the task correctly.

Staying Up to Date on Platform Updates

WSM regularly releases platform updates that add new features and improvements. To learn what's new:

    • Check the Help Center to see whether release notes or update summaries are available. If you're looking for a summary of a recent update and can't find one, contact WSM Support and we can point you in the right direction.
    • Attend or review our Monthly Software Release Webinars, which walk through recent changes.
Accessing Monthly Webinars

If you're unable to attend a live webinar session, recordings are made available so you can watch them later.

    • Look for recorded webinars in the WSM Help Center at [help.webshopmanager.com](https://help.webshopmanager.com).

Note: If a recent webinar recording does not yet appear, it may still be in the process of being posted. If you can't find a specific session, contact WSM Support and we can help you locate the link.

Getting Help With Specific Tasks

Some topics may require guidance beyond what's covered in the general documentation. If you need more detailed information than the Help Center provides, open a support ticket describing what you're trying to accomplish. Common examples include:

Importing Attributes or Fitment Data

If you've followed the import documentation but aren't sure a file imported correctly, our Data Services team can review your import and help you correct any issues.

 

Bulk Product Uploads

If you're moving toward automating product uploads and want to map your data to a supported format, our team can help you identify the right upload approach and the fields commonly included, such as:
    • Product name and description
    • Page title and meta description
    • Category tree
    • Image and image description/alt text
    • Admin notes
    • Weight and sale price

Payment Gateway Tasks (Refunds, etc.)

For tasks such as processing a refund through your payment gateway integration, contact WSM Support for the documentation or steps that apply to your specific setup.

 

Test Transactions

If you'd like to run test orders on your site and can't locate a guide in the Help Center, open a support ticket and our team can walk you through the process.How to Contact Support

If you can't find what you need in the Help Center or webinars, you can open a support ticket:

    • Submit your request through the WSM support form, or reply directly to a ticket confirmation email.
    • Include a clear description of what you're trying to do and any steps you've already taken.
    • Our team will follow up with next steps or any additional information needed.
Tip: The more detail you provide about your goal, the faster our team can point you to the right resource or provide hands-on assistance.

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