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Managing Your Customer Account Page Settings

Your Web Shop Manager (WSM) store gives you flexibility over what appears on your customers' My Account page. This article explains some common account-page customizations store owners request, plus how to find account-related information in your admin.

Customizing the My Account Page

The My Account page is where your logged-in customers manage their profile, view orders, and update details. Depending on your business processes, you may want to change what's shown there.

Common customizations include:

    • Hiding the address section — Some stores prefer customers not edit their saved address directly, especially when doing so could interfere with orders already being processed.
    • Adding a Tax Exempt link — You can add a link on the account page that directs qualifying customers to a tax-exempt request form.

How to request an account-page change

These customizations involve theme/template adjustments, so the WSM team handles them for you.

    • Log in to your WSM admin.
    • Open a support ticket describing exactly what you'd like changed (for example, "hide the address section" or "add a Tax Exempt link").
    • If you're adding a link, include the destination URL you want it to point to.

Note: Changes like these are applied to your store's theme files and may take a short time to review and schedule. Feasibility can depend on your current theme configuration.Newsletter / Email Opt-In Settings

Your account and checkout pages can include a checkbox that lets customers subscribe to promotional emails.

    • Whether this box appears is a store setting.
    • Some stores ask to change the default state of the checkbox (for example, pre-checked vs. unchecked).

Important: Before changing opt-in defaults, review the marketing and privacy laws that apply to your region and customer base. Pre-checking a consent box may not be permitted in some jurisdictions.Payment Account Access (Authorize.Net / PayPal)

Your Authorize.Net and PayPal accounts are managed directly with those providers, not inside WSM.

    • If you can't sign in to Authorize.Net or PayPal, or notice the email tied to your PayPal account has changed unexpectedly, contact the provider's support to secure and recover the account.
    • If the change may affect order processing in your store, open a WSM support ticket so we can help confirm your checkout is configured correctly.

Warning: If you suspect any payment account was changed without your authorization, treat it as urgent. Reset your password and enable two-factor authentication with the payment provider right away.

Security Questions

We understand security is a top priority. If you have questions about the safety of your store, account access, or whether it's safe to resume sales, please open a support ticket and our team will assist you directly. For account safety, we recommend:

    • Using strong, unique passwords for your admin login
    • Limiting admin access to trusted staff only

Need Help?

If you'd like any of the customizations above—or have a question about your account settings—open a support ticket from your WSM admin with the details of your request, and our team will assist you.

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Note: Some of the source material provided for this article included requests to trace IP addresses, share signed contracts, and details of unrelated security inquiries. These fall outside the scope of account/settings guidance and were not incorporated. A couple of tickets also contained content unrelated to the stated request; these were disregarded.