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LOGGING IN

In this article you will find simple directions on how to log and change your password.

Signing in changed in 2026. For the current steps, with screenshots, see Sign-in help for your store admin.

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Overview

Each person who works in your store admin signs in with their own account. The site owner's account can create accounts for other employees (see USER ACCESS/CREATING ACCOUNTS). The back end of WSM is at (yourdomain)/admin.

There are two kinds of sign-in page. Go to (yourdomain)/admin to see which one your store has:

  • A green SIGN IN WITH WEB SHOP MANAGER ID button: your store uses a Web Shop Manager ID.
  • Username and Password boxes under "Login to WSM": your store uses the username and password page.

Steps

If you see the green button:

  1. Open your preferred web browser and go to (yourdomain)/admin.
  2. Press the green SIGN IN WITH WEB SHOP MANAGER ID button. First time, or no password yet? Click Set your password under the button first (see Changing Your Password).
  3. Type your email address in Email address or username and press Continue.
  4. On Enter your password, type your password and press Continue. To get an emailed code instead, click Use another method.
  5. On a new computer or browser you may see Check your email: type the 6-digit code we email you.
  6. Finish the second step: a passkey, a code from your authenticator app, or a text message code. If you have not chosen one yet, you see Add a second factor; the sign-in guide walks you through it.
  7. Your store admin opens.

If you see Username and Password boxes:

  1. Open your preferred web browser.
  2. Go to the admin section of your WSM account by going to (yourdomain)/admin
  3. In the Username field enter your username. This field is case sensitive, so enter it exactly as is.
  4. In the Password field enter your password. This field is case sensitive, so enter it exactly as is. Then press Login.
  5. Some stores then show Verification Code and text a code to your phone on file. Type it in Code and press Verify. Texts can take 1 to 4 minutes; if nothing arrives, press Resend code.
  6. If entered correctly, the first screen you will see is the Dashboard. From this screen you can access all the development and communication tools that WSM offers.

Changing Your Password

If you see the green button: your password belongs to your Web Shop Manager ID, so you change it from the sign-in page (the Account and Change Password screens are not available on these stores):

  1. Go to (yourdomain)/admin. Under the green button, click Set your password.
  2. In Login or email address: type the email address of your account, then press Next.
  3. On the Reset Password page, type the code we emailed you in Reset code:. Type your new password in New Password: and again in Re-type Password:, then press Reset Password.
  4. You see "Your password is set. Press Sign in with Web Shop Manager ID and use it." Press the green button and sign in with the new password.

Use at least 8 characters with an uppercase letter, a lowercase letter, a number and a symbol such as !. If the code has not arrived after a few minutes, check your spam or junk folder, or click Send a new code.

If you see Username and Password boxes:

  1. In order to change your password you will need to log into WSM.
  2. In the Upper right hand corner click on the link that says Account
  3. In the Account Details screen click Change Password
  4. You will be asked to enter your old password, then enter your new password, and then retype new your password
  5. Click Change Password

Screenshots of every screen, lockouts, and codes that do not arrive: Sign-in help for your store admin.